Online Store Terms and Conditions...

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New School of Music has partnered with The Woodwind and Brasswind to provide you with the best possible price, service and selection on the internet.  The terms and conditions listed below will apply to all purchases made through our website.

 

 

 

Low Price Guarantee...

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As part of The Woodwind & Brasswind Difference we’ll GUARANTEE you’ll pay the lowest price up to 45 days after your purchase!

To ensure you receive the lowest price possible, please contact us at 1-800-348-5003.

To receive our Low Price Guarantee your request must meet the following terms & conditions:

1. It must be identical item, in stock and advertised for less at any authorized U.S. dealer.

2. The price match must be for a new, not a used item.

3. We do not match prices on products offered for sale on Internet auction sites.

4. This guarantee does not apply to demos, factory seconds, auctions, discontinued models, special orders, blemished, damaged, closeout, open box, refurbished items, floor samples or the guitar your cousin Nicky wants to sell you.

We appreciate your business and will continue to go the extra mile to make your experience with The Woodwind & Brasswind as pleasant as possible.

If you have questions and/or would like additional information, contact us here, or call toll free, 1-800-348-5003.

 

Return Policy...

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All of our products are backed by our 45 Day Satisfaction Guarantee. Our commitment to you is to ensure that you are completely satisfied with your purchase.

Free product exchanges with in 45 days:

Contact us to make an exchange. We’ll set up the exchange for you and send you a prepaid label for shipping!

Shipping for exchanged products is always free! There will be no return charge for shipping if we sent the wrong item or if it arrived damaged. Return your item to us in the original packaging. Affix the pre-paid label to your box and drop at the nearest FedEx/Kinko’s location. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Insurance is automatically covered!

Complete the bottom portion of your packing slip and place inside the box.

Simple product returns within 45 days:

(See below for returning items damaged in shipping)

Use the original packaging and boxes to return the merchandise to us. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise.

Unfortunately, we cannot refund your original shipping charges.

Send your return to:

The Woodwind and Brasswind

Attn: Returns Department

4955 Ameritech Drive

South Bend, IN 46628

For a return for a damaged product, contact us for assistance.

For exchanges or returns on Oversized Items in Multiple Boxes or larger than 40 LBS, or return of an international shipment: call Customer Service at 800-348-5003.

All woodwind and brass instruments that are returned are assessed a $10.00 sterilization fee. Instruments priced over $3000.00 are assessed a $20.00 fee.

All mouthpieces and bows are assessed a $4.00 fee. Mouthpieces priced over $300 are assessed an $8.00 fee.

Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for store credit only.

Restock Fees

Items that are returned in a condition less than described will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee.

Non-returnable items

• Copy protected material such as sheet music, videos, software, sample libraries

• Recording Media: Cassettes, reels, DAT tapes, Mini-discs, CDR’s

• Drumheads, drum sticks, cleaning and care products, rosin, tubes, strings

• Reeds, harmonicas, pitch pipes, ear plugs and other in ear monitors

Instrument Trial Returns

We offer a 10 day (excluding shipping time) trial period. Return the item(s) to us including warranty cards, mouthpieces, etc. Use the original packaging and boxes. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, please retain the tracking number. Please insure the package for the value of the merchandise. To qualify for a full refund, less the cost of shipping both ways, merchandise must be received in our warehouse in new or like new condition. Item(s) received in a damaged or unexpected condition will be assessed a restocking fee.

Send your return to:

The Woodwind and Brasswind

Attn: Returns Department

4955 Ameritech Drive

South Bend, IN 46628

Custom Select 48 hour Approval Policy

Custom Select instruments have a 48-hour approval period. Should a return be desired, it must be initiated within 48 hours of receipt. To qualify for a full refund, less the cost of shipping both ways, merchandise must be received in our warehouse within 10 days of original receipt. The instrument must be returned in the same condition as it was shipped, with all shipping materials, hangtags, certificates and warranty cards included.

Returning Items Damaged in Shipping

Your order is carefully packed to exceed FedEx and USPS shipping requirements. If an item arrives damaged:

Call us within 72 hours for return instructions. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt.

Repack using all original packing materials and boxes. Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).

We will arrange to have FedEx pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.

When to expect your credit or refund

Your return will be processed within 48 hours once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days. If you paid with a check or money order, you will be sent a refund check. Please allow 14 days for processing

 

 

Free Shipping...

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What Makes Shopping With Us Better Than Our Competitors? WORLD-CLASS FREE SHIPPING!

As musicians, we understand that you are not just purchasing a musical instrument you are making an investment in your art, your passion, and your life.

As part of The Woodwind and Brasswind Difference, we are pleased to offer Free Shipping* to help reduce the upfront financial investment needed for the instrument you desire.

How Can I Tell What Items Qualify For Free Shipping?

Every product that qualifies for Free Shipping will be clearly marked. Look for the following Free Shipping indicators:

Terms to Receive Free Shipping

• All web and phone orders over $30 automatically receive free ground shipping.

• Applies to free ground shipping to contiguous 48 US states.

• Excludes oversized items, international shipments and shipments to FPO/APO addresses.

• Regular shipping charges apply for all other items.

• Free shipping is valid with purchase only.

• This is a limited time offer that can be changed at any time.